Support

Common questions

How are pieces dealt?

Every hand fits. The three pieces are checked against your board before they are dealt, and they come only if all three can be placed in at least one order. A hand that would not fit is never dealt; another is drawn instead.

Order matters. If you place the pieces in a different order, the last one may run out of room. When a game ends, tap “Why did it end?” to see on the board how many blocks stand in each piece’s way at its closest spot.

Nothing else is read. Not your score, your best, ads or payments; only the board. Going ad-free doesn’t change the pieces you get.

Difficulty never follows your play. In the daily puzzle it follows the weekday: Monday and Tuesday easy, Wednesday and Thursday medium, Friday to Sunday hard. In Classic it is always the same. Playing well or badly never changes the hand you get.

The same rules are in the app under Settings › How pieces are dealt.

Why do my friend and I see different pieces in the daily puzzle?

The daily puzzle starts with the same board and the same piece order for everyone that day. If a hand doesn’t fit your board, only that hand is redrawn for you, so later in the game you may see different pieces. In Classic every game is a new board.

My purchase is missing

Tap Settings › Restore purchase. The purchase is tied to your store account, so your phone must be signed in to the Apple ID or Google account you bought it with. If you bought it with another account, sign in with that one and try again. Restoring needs internet.

The purchase doesn’t carry over between iPhone and Android. If family approval is pending, ads go away by themselves once it is approved. If it still doesn’t show, write to us with the order number from your store receipt.

Why did my streak break?

Your streak counts the days in a row you played the daily puzzle. If you miss a day, the streak ends; the next day the Today page says “Yesterday was missed; the N-day streak ended.” and a new streak starts that day.

• The day changes at midnight on your phone’s clock. A puzzle you started before midnight counts for the day you started it; the new one waits on Today.
• If you changed phones or deleted and reinstalled the app, your streak comes back with your phone’s backup (iCloud or Google). Without a backup a new streak starts; Blokino uses no account, so we can’t bring the old one back either.
• Settings › Reset data deletes the streak too.

Why did my game end?

A game ends when none of the three pieces below has room on the board. On the result screen, tap “Why did it end?” to see the remaining pieces and how many blocks stand in each one’s way at its closest spot.

How does the continue work?

When a game ends you can continue once per game. In the free version you watch a short ad to continue; if the ad doesn’t arrive in five seconds you keep your continue and can try again. Ads need internet. In the ad-free version the continue is free.

Can I play offline?

Yes. Classic, Adventure and the daily puzzle all play offline. Internet is needed only for ads and purchases.

How are ads chosen? How do I change my choice?

You are asked before the first ad; no ad shows before that. You can change your choice in Settings › Ad privacy. There are never ads during play. Details are in the privacy policy.

How do I turn the reminder on or off?

Settings › Daily reminder. It comes once a day at the time you choose, and only if you haven’t played that day’s puzzle. Blokino sends no other notifications. If notifications are off for Blokino, turn them on in your phone’s settings first.

How do I delete my data?

Settings › Reset data. Your bests, streak, statistics and Adventure progress are deleted; your ad-free purchase stays. This cannot be undone. Blokino has no account, so we hold no game records to delete.

I want a refund.

The store took the payment, so the store handles refunds: reportaproblem.apple.com for the App Store, Google Play Help for Google Play.